Refund Policy
Last updated: June 3, 2026
1. Overview
ProfitSync ("we", "us", "our") offers subscription plans for our accounting and client-tracking software ("the Service"). This policy explains when subscription fees are, and are not, refundable. Subscription payments are processed by Dodo Payments, our Merchant of Record.
2. Free plan
The Service includes a free plan so you can evaluate it before paying. We encourage you to use it to decide whether a paid plan is right for you before subscribing.
3. Subscriptions and renewals
- Paid plans are billed in advance on a recurring monthly or yearly cycle.
- Your subscription renews automatically until you cancel it.
- You can cancel anytime from the Subscription page; cancellation stops future renewals and your plan stays active until the end of the current paid period.
- We do not provide automatic, prorated refunds for the unused portion of a billing period after a cancellation.
4. 7-day refund window
If you are charged for a paid plan and are not satisfied, you may request a full refund within 7 days of that charge by contacting us at the email below. This applies to the first payment of a new subscription and to each renewal charge within its own 7-day window. Refunds are issued to the original payment method via Dodo Payments.
5. What is not refundable
- Charges older than 7 days at the time of your request.
- Accounts suspended or terminated for violating our Terms of Service.
- Taxes or fees that are non-refundable by law or by the payment processor.
6. Duplicate or erroneous charges
If you believe you were charged in error or charged more than once for the same period, contact us and we will investigate and refund any verified duplicate or erroneous charge regardless of the 7-day window.
7. Referral rewards
Referral commissions are a reward, not a purchase, and are governed by the referral program terms shown in your account. A refund of a referred customer's payment may reverse any related referral reward.
8. How to request a refund
Email hello@profitsync.net from the address associated with your account, including the charge date and amount. We aim to respond within 3 business days. Approved refunds are processed by Dodo Payments and may take several business days to appear, depending on your bank or card issuer.
9. Changes to this policy
We may update this Refund Policy from time to time. Material changes will be reflected by the "last updated" date above and, where appropriate, communicated in the app.